2XU are happy to assist in an exchange or return where the item meets the following conditions:
- The swing tags are still attached
- The item has not been exercised in
- The item has not been washed
- The item has not been left out in the sun
If your request meets the above conditions please go to http://www.2xu.com/au/returns-and-exchanges.html?lang=en_AU to fill out your exchange request.
Once your request is approved, you will receive an email from us informing you of the next steps.
Please check our online store to ensure that we are currently stocking the size and colour that you'd like to exchange for.
Once the parcel has arrived, we will inspect the goods and send out the exchange product(s) provided they meet the conditions.
Please do not include a return postage bag with your parcel.
Please note that the return freight costs must be payed by the sender, and 2XU will cover the return package.