Global General FAQs

SPORTS

• Can I wear Cycle shorts in a Triathlon?
• What's the best compression for the snow?
• What’s the best tight for Yoga or Pilates?

How do I track my online order?

• Please visit http://track.2xu.com/ and enter your Tracking ID

RETAIL

• Where can I find a list of your stockists?
• How do I locate the nearest 2XU store?

2XU Compression Care and Info

• I’m travelling overseas, what should I wear on the plane?
• Will sweat show on coloured compression tights?
• What is the difference between 2XU compression tights?
• What are the major benefits I will see from wearing 2XU Compression?
• Do 2XU Compression garments have proven benefits?
• Is 2XU Compression only appropriate for sporting use?

See all 13 articles

Run Crew

• How do I join a 2XU Run Group?
• What is a 2XU Run Group?
• How do the 2XU Run Groups work?
• Why join a 2XU Run Group?
• How long do the programs run?
• Who can join a 2XU Run Group?

See all 11 articles

Sports Bra Information

• How often should women replace their sports bra?
• How often should sports women check their bra size?
• Is it common for women to be wearing incorrectly fitted sports bras?
• What should women look for in a sports bra to ensure a good fit?

Teamwear/Customwear

• Get your Logo on any 2XU garment?
• What is dye sublimation?
• How does Teamwear work?
• What is Teamwear?
• Contacting Teamwear

Wetsuit Care

• 2XU Wetsuits - Care Instructions & Tips

2XU Dealers

• 2XU Dealer Login Link

CAREERS

• How do I find out about jobs at 2XU?

OTHER

• Where can I use my X:CARD?
• 2XU Supplier Code of Ethics

Australia & New Zealand FAQs

Returns & Exchanges

• What do I do with a faulty garment?
• When will my order be refunded?
• Can I return underwear, bras & socks?
• How do I make an online return?
• How do I make a return if I have moved overseas?
• How do I make a return purchased in store?

Ordering

• What payment methods can I use?
• Can I amend or cancel my order after it’s been placed?
• I bought a present for somebody online. Can I exchange it in store?
• I have a question about ordering online. Where should I direct it?
• How can I be sure my order went through?
• If I buy something online can I pick it up in the store?

See all 7 articles

Shipping & Tracking

• NEW ZEALAND: How much does delivery cost?
• AUSTRALIA: How much does delivery cost?
• AUSTRALIA: When will my order arrive?
• NEW ZEALAND: When will my order arrive?
• How will I know if my order has been shipped and how do I track it?
• Can I redirect my delivery after it’s been dispatched?

See all 10 articles

CUSTOMER SERVICE

• How do I contact Customer Service?

Sponsorship

• How do I apply for sponsorship?

Marketing

• How do I become a partner or affiliate of 2XU?

Wholesale

• I want to become a wholesale distributor of 2XU products

United States FAQs

SHIPPING & TRACKING

• Which couriers do you use & how long does delivery take?
• How much does shipping cost?

RETURNS & EXCHANGES

• I received my order and an item is damaged/defective. What can I do?
• My 2XU item has become unusable within 12 months of purchasing it. How do I claim my warranty?
• How do I make an Online Return?
• Can I amend or cancel my order after it’s been placed?

General

• How do I contact Customer Service?
• How do I know my size?

ORDERING

• When will my order arrive?
• Can I amend or cancel my order after it’s been placed?

United Kingdom & EU FAQs

CUSTOMER SERVICE

• How do I contact Customer Service?

RETURNS & EXCHANGES

• How do I make a return if I have moved overseas?
• How do I make an online return?
• Can I return underwear, bras & socks?
• When will my order be refunded?
• What do I do with a faulty garment?

ORDERING

• How do I apply a promotional code?
• How can I be sure my order went through?
• I have a question about ordering online. Where should I direct it?
• What payment methods can I use?

SHIPPING & TRACKING

• How much does shipping to Europe cost?
• How do I qualify for free delivery?
• What if I need my garment sooner?
• When will my order arrive?
• What couriers does 2XU UK use?
• What if my package does not arrive?

Canada FAQs

CUSTOMER SERVICE

• How do I contact Customer Service?

RETURNS & EXCHANGES

• What do I do with a faulty garment?
• When will my order be refunded?
• Can I return underwear, bras & socks?
• How do I make an online return?
• How do I make a return if i have moved overseas?

ORDERING

• How do I apply a promotional code?
• How can I be sure my order went through?
• I have a question about ordering online. Where should I direct it?
• Can I amend or cancel my order after it’s been placed?

SHIPPING & TRACKING

• What is your standard shipping time?